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Supervision skills for the service industry : how to do it / D.V. Tesone

By: Material type: TextTextPublication details: Upper Saddle River : Pearson, [2005]Description: x, 161 p. : ill., ports. ; 26 cmISBN:
  • 0131100955
  • 9780131100954
Subject(s):
Partial contents:
Developments of a service perspective -- Career development through personal transformation -- Leadership and the supervision of service -- Employee motivation -- Supervisory communication -- Employee training -- Complaints, grievances, and problem employees -- Coaching, counseling, discipline, and the law -- Building teams -- Measuring performance -- Getting a job or promotion -- Putting it all together
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Includes bibliographical references and index

Developments of a service perspective -- Career development through personal transformation -- Leadership and the supervision of service -- Employee motivation -- Supervisory communication -- Employee training -- Complaints, grievances, and problem employees -- Coaching, counseling, discipline, and the law -- Building teams -- Measuring performance -- Getting a job or promotion -- Putting it all together

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