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Supervision skills for the service industry : how to do it / D.V. Tesone

By: Material type: TextTextPublication details: Upper Saddle River : Pearson, [2005]Description: x, 161 p. : ill., ports. ; 26 cmISBN:
  • 0131100955
  • 9780131100954
Subject(s):
Partial contents:
Developments of a service perspective -- Career development through personal transformation -- Leadership and the supervision of service -- Employee motivation -- Supervisory communication -- Employee training -- Complaints, grievances, and problem employees -- Coaching, counseling, discipline, and the law -- Building teams -- Measuring performance -- Getting a job or promotion -- Putting it all together
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Holdings
Item type Current library Call number Status Date due Barcode
General General ATU Dublin Road General Shelves 658.302 TES (Browse shelf(Opens below)) Available J129514

Includes bibliographical references and index

Developments of a service perspective -- Career development through personal transformation -- Leadership and the supervision of service -- Employee motivation -- Supervisory communication -- Employee training -- Complaints, grievances, and problem employees -- Coaching, counseling, discipline, and the law -- Building teams -- Measuring performance -- Getting a job or promotion -- Putting it all together

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