Supervision skills for the service industry : how to do it /

Tesone, D. V.

Supervision skills for the service industry : how to do it / D.V. Tesone - Upper Saddle River : Pearson, [2005] - x, 161 p. : ill., ports. ; 26 cm

Includes bibliographical references and index

Developments of a service perspective -- Career development through personal transformation -- Leadership and the supervision of service -- Employee motivation -- Supervisory communication -- Employee training -- Complaints, grievances, and problem employees -- Coaching, counseling, discipline, and the law -- Building teams -- Measuring performance -- Getting a job or promotion -- Putting it all together

0131100955 9780131100954


Service industries--Personnel management
Supervision of employees
Educational: Citizenship & social education
Personnel & human resources management
Hospitality & service industries