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Crowning the customer : how to become customer-driven / Feargal Quinn

By: Material type: TextTextPublication details: [Dublin] : O'Brien, [1999]Description: 160 p. ; 22 cmISBN:
  • 0862782422
Subject(s):
Partial contents:
This book is about how, now why -- The boomerang principle -- Getting a "feel" for the customer -- Listening to customers: the first big secret -- Listening to customers: the second big secret -- Listening to customers: the third big secret -- How to make customer panels wor -- How (and why) to create more complaints -- How to see customers as people -- The secret weapon: availability -- The jokers in the pack: fun and surprise -- Don't let the accountants win!
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Holdings
Item type Current library Call number Status Date due Barcode
General General ATU Dublin Road General Shelves 658.812 QUI (Browse shelf(Opens below)) Available 074950
General General ATU Dublin Road General Shelves 658.812 QUI (Browse shelf(Opens below)) Available 074949
General General ATU Mayo General Shelves 658.812 QUI (Browse shelf(Opens below)) Available 045787
General General ATU Mayo General Shelves 658.812 QUI (Browse shelf(Opens below)) Available 047051

This book is about how, now why -- The boomerang principle -- Getting a "feel" for the customer -- Listening to customers: the first big secret -- Listening to customers: the second big secret -- Listening to customers: the third big secret -- How to make customer panels wor -- How (and why) to create more complaints -- How to see customers as people -- The secret weapon: availability -- The jokers in the pack: fun and surprise -- Don't let the accountants win!

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