Crowning the customer : (Record no. 65722)

MARC details
000 -LEADER
fixed length control field 00994nam a2200181 a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 041221s1999 ie 000 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0862782422
Qualifying information paperback
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Quinn, Feargal
9 (RLIN) 37224
245 10 - TITLE STATEMENT
Title Crowning the customer :
Remainder of title how to become customer-driven /
Statement of responsibility, etc. Feargal Quinn
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. [Dublin] :
Name of publisher, distributor, etc. O'Brien,
Date of publication, distribution, etc. [1999]
300 ## - PHYSICAL DESCRIPTION
Extent 160 p. ;
Dimensions 22 cm
505 2# - FORMATTED CONTENTS NOTE
Formatted contents note This book is about how, now why -- The boomerang principle -- Getting a "feel" for the customer -- Listening to customers: the first big secret -- Listening to customers: the second big secret -- Listening to customers: the third big secret -- How to make customer panels wor -- How (and why) to create more complaints -- How to see customers as people -- The secret weapon: availability -- The jokers in the pack: fun and surprise -- Don't let the accountants win!
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
General subdivision Management
902 ## - LOCAL DATA ELEMENT B, LDB (RLIN)
a 170403
907 ## - LOCAL DATA ELEMENT G, LDG (RLIN)
a .b11099744
b multi
c -
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Suppress in OPAC 0
998 ## - LOCAL CONTROL INFORMATION (RLIN)
Operator's initials, OID (RLIN) 4
Cataloger's initials, CIN (RLIN) 051027
First Date, FD (RLIN) m
Local a
-- -
-- 0
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Total Renewals Full call number Barcode Date last seen Date last checked out Cost, replacement price Price effective from Koha item type Cost, normal purchase price
Not Withdrawn Not Lost Dewey Decimal Classification Not Damaged Available for Loan ATU Dublin Road ATU Dublin Road General Shelves 21/12/2004 14 13 658.812 QUI 074949 11/04/2018 09/04/2018 0.00 05/04/2017 General  
Not Withdrawn Not Lost Dewey Decimal Classification Not Damaged Available for Loan ATU Dublin Road ATU Dublin Road General Shelves 27/10/2005 11 9 658.812 QUI 074950 17/05/2018 09/04/2018 25.00 05/04/2017 General 25.00
Not Withdrawn Not Lost Dewey Decimal Classification Not Damaged Available for Loan ATU Mayo ATU Mayo General Shelves 19/10/2006 9 6 658.812 QUI 047051 05/04/2017   0.00 05/04/2017 General  
Not Withdrawn Not Lost Dewey Decimal Classification Not Damaged Available for Loan ATU Mayo ATU Mayo General Shelves 14/12/2006 10 8 658.812 QUI 045787 05/04/2017   0.00 05/04/2017 General