Winning lifetime customers : how to keep customers using customer care! / Marc Thornton

By:

Thornton, Marc

Material type: Text

TextPublication details: [Dublin] : Blackhall, [2001]Description: xii, 174 p. : ill. ; 23 cmISBN:

9781901657678
9781901657678

Subject(s):

Summary: Demonstrates how effective customer care systems and a solid customer care ethos can ensure that customer relationships are maintained, resulting in a lifetime of profits

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
General	ATU Dublin Road General Shelves	658.812 THO (Browse shelf(Opens below))	Available		J122028

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Previous	658.812 SER Services management : an integrated approach /	658.812 SHA Building great customer experiences /	658.812 SWI Accelerating customer relationships : using CRM and relationship technologies /	658.812 THO Winning lifetime customers : how to keep customers using customer care! /	658.812 TWO Customer service for Irish students /	658.812 TWO Customer service for Irish students /	658.812 WEI Superior customer value : strategies for winning and retaining customers /	Next

Includes bibliographical references and index

Demonstrates how effective customer care systems and a solid customer care ethos can ensure that customer relationships are maintained, resulting in a lifetime of profits

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