Winning lifetime customers : (Record no. 56850)

MARC details
000 -LEADER
fixed length control field 01088nam a2200277 a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20221124122640.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 990308s2001 ie d 001 0 eng
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781901657678
Qualifying information paperback
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781901657678
Terms of availability £12.99
Qualifying information paperback
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Thornton, Marc
245 10 - TITLE STATEMENT
Title Winning lifetime customers :
Remainder of title how to keep customers using customer care! /
Statement of responsibility, etc. Marc Thornton
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. [Dublin] :
Name of publisher, distributor, etc. Blackhall,
Date of publication, distribution, etc. [2001]
300 ## - PHYSICAL DESCRIPTION
Extent xii, 174 p. :
Other physical details ill. ;
Dimensions 23 cm
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index
520 ## - SUMMARY, ETC.
Summary, etc. Demonstrates how effective customer care systems and a solid customer care ethos can ensure that customer relationships are maintained, resulting in a lifetime of profits
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations
9 (RLIN) 5605
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer loyalty
9 (RLIN) 16292
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer loyalty
Form subdivision Case studies
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations
General subdivision Case studies
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Business and Management.
Source of heading or term ukslc
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Sales & marketing
Source of heading or term thema
902 ## - LOCAL DATA ELEMENT B, LDB (RLIN)
a 170103
907 ## - LOCAL DATA ELEMENT G, LDG (RLIN)
a .b10978859
b m
c -
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Suppress in OPAC 0
998 ## - LOCAL CONTROL INFORMATION (RLIN)
Operator's initials, OID (RLIN) 1
Cataloger's initials, CIN (RLIN) 030707
First Date, FD (RLIN) m
Local a
-- -
-- 0
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Cost, normal purchase price Total Checkouts Total Renewals Full call number Barcode Date last seen Cost, replacement price Price effective from Koha item type
Not Withdrawn Not Lost Dewey Decimal Classification Not Damaged Available for Loan ATU Dublin Road ATU Dublin Road General Shelves 07/07/2003 50.99 19 6 658.812 THO J122028 05/04/2017 50.99 05/04/2017 General