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A QCS mark for the Irish public service / Peter C. Humphreys, Michelle Butler, Orla O'Donnell

By: Contributor(s): Material type: TextTextSeries: CPMR research report ; 4Publication details: [Dublin] : IPA, [2001]Description: xiii, 119 p. ; 22 cmISBN:
  • 9781902448541
  • 9781902448541
ISSN:
  • 13939424
Other title:
  • A quality customer service mark for the Irish public service [Distinctive title]
Subject(s):
Partial contents:
Defining quality customer service -- Quality accrediation in an international context -- Irish policy background -- Developing a quality accredutation framework -- A QCS mark for the Irish public service
List(s) this item appears in: KEYLINKS READING LISTS
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Holdings
Item type Current library Call number Status Date due Barcode
General General ATU Dublin Road General Shelves 351.109415 (Browse shelf(Opens below)) Available J121306

Includes bibliographical references

Defining quality customer service -- Quality accrediation in an international context -- Irish policy background -- Developing a quality accredutation framework -- A QCS mark for the Irish public service

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