A QCS mark for the Irish public service / (Record no. 56829)

MARC details
000 -LEADER
fixed length control field 01528nam a2200361 a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20221124122643.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 010514s2001 ie o000 0 eng
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781902448541
Qualifying information paperback
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781902448541
Terms of availability No price
Qualifying information paperback
022 ## - INTERNATIONAL STANDARD SERIAL NUMBER
International Standard Serial Number 13939424
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Humphreys, Peter C.
245 12 - TITLE STATEMENT
Title A QCS mark for the Irish public service /
Statement of responsibility, etc. Peter C. Humphreys, Michelle Butler, Orla O'Donnell
246 12 - VARYING FORM OF TITLE
Title proper/short title A quality customer service mark for the Irish public service
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. [Dublin] :
Name of publisher, distributor, etc. IPA,
Date of publication, distribution, etc. [2001]
300 ## - PHYSICAL DESCRIPTION
Extent xiii, 119 p. ;
Dimensions 22 cm
490 #0 - SERIES STATEMENT
Series statement CPMR research report,
International Standard Serial Number 1393-9424 ;
Volume/sequential designation 4
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references
505 2# - FORMATTED CONTENTS NOTE
Formatted contents note Defining quality customer service -- Quality accrediation in an international context -- Irish policy background -- Developing a quality accredutation framework -- A QCS mark for the Irish public service
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Public administration
General subdivision Customer services
Geographic subdivision Ireland
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Public administration
Geographic subdivision Ireland
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Civil service
Geographic subdivision Ireland
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Total quality management
Geographic subdivision Ireland
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Politics and Government.
Source of heading or term ukslc
9 (RLIN) 50789
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Business & Management
Source of heading or term thema
9 (RLIN) 49702
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Butler, Michelle,
Dates associated with a name 1965-
9 (RLIN) 42430
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name O'Donnell, Orla
710 2# - ADDED ENTRY--CORPORATE NAME
Corporate name or jurisdiction name as entry element Institute of Public Administration (Ireland)
9 (RLIN) 19833
710 1# - ADDED ENTRY--CORPORATE NAME
Corporate name or jurisdiction name as entry element Ireland.
Subordinate unit Committee for Public Management Research
902 ## - LOCAL DATA ELEMENT B, LDB (RLIN)
a 170103
907 ## - LOCAL DATA ELEMENT G, LDG (RLIN)
a .b10978598
b m
c -
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Suppress in OPAC 0
Source of classification or shelving scheme Dewey Decimal Classification
998 ## - LOCAL CONTROL INFORMATION (RLIN)
Operator's initials, OID (RLIN) 2
Cataloger's initials, CIN (RLIN) 030409
First Date, FD (RLIN) m
Local a
-- -
-- 2
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Cost, normal purchase price Total Checkouts Total Renewals Full call number Barcode Date last seen Cost, replacement price Price effective from Koha item type
Not Withdrawn Not Lost Dewey Decimal Classification Not Damaged Available for Loan ATU Dublin Road ATU Dublin Road General Shelves 09/04/2003 14.51     351.109415 J121306 05/04/2017 14.51 05/04/2017 General