A QCS mark for the Irish public service /

Humphreys, Peter C.

A QCS mark for the Irish public service / A quality customer service mark for the Irish public service Peter C. Humphreys, Michelle Butler, Orla O'Donnell - [Dublin] : IPA, [2001] - xiii, 119 p. ; 22 cm - CPMR research report, 4 1393-9424 ; .

Includes bibliographical references

Defining quality customer service -- Quality accrediation in an international context -- Irish policy background -- Developing a quality accredutation framework -- A QCS mark for the Irish public service

9781902448541 9781902448541 No price

13939424


Public administration--Customer services--Ireland
Public administration--Ireland
Civil service--Ireland
Total quality management--Ireland
Politics and Government.
Business & Management