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		A QCS mark for the Irish public service / Peter C. Humphreys, Michelle Butler, Orla O'Donnell by Humphreys, Peter C Butler, Michelle, 1965- O'Donnell, Orla Institute of Public Administration (Ireland) Ireland. Committee for Public Management Research Series: CPMR research report ; 4 Material type: Text; Format: print ; Literary form: Not fiction Publication details: [Dublin] : IPA, [2001] Other title: A quality customer service mark for the Irish public service Availability: Items available for loan: ATU Dublin Road (1)Location, call number: General Shelves 351.109415. Lists: KEYLINKS READING LISTS. Place hold Add to cart (remove)
		Developing an effective internal customer service ethos / Joanna O'Riordan, Peter C. Humphreys by O'Riordan, Joanna Humphreys, Peter C Ireland. Committee for Public Management Research Institute of Public Administration (Ireland) Series: CPMR discussion paper ; 24 Material type: Text; Format: print ; Literary form: Not fiction Publication details: [Dublin] : IPA, [2003] Availability: Items available for loan: ATU Dublin Road (1)Location, call number: General Shelves 658.812 ORI. Place hold Add to cart (remove)

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