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Making IT lean : applying lean practices to the work of IT / Howard Williams, Rebecca Duray.

By: Contributor(s): Material type: TextTextPublisher: Boca Raton : CRC Press, 2013Description: x, 222 pages : illustrations ; 26 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9781439876022 pbk
  • 9781439876022 pbk
Subject(s):
Contents:
Preface -- Introduction -- The work of IT -- The OM perspective -- The lean improvement model -- Lean problem-solving : identifying and understanding problems -- Lean problem-solving : identifying and managing solutions -- Lean IT service management -- Implementing and sustaining lean IT improvements -- Looking at lean IT -- Index.
Summary: Focusing on the application of lean practices to IT, this book presents tools and techniques for IT operations and IT service management. The author provides a context for discussing several areas of application within this domain, allowing practitioners to gain insight into IT processes and activities as well as lean principles.
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Holdings
Item type Current library Call number Status Date due Barcode
General General ATU Dublin Road General Shelves 005.1068 WIL (Browse shelf(Opens below)) Available J145965

Includes bibliographical references and index.

Preface -- Introduction -- The work of IT -- The OM perspective -- The lean improvement model -- Lean problem-solving : identifying and understanding problems -- Lean problem-solving : identifying and managing solutions -- Lean IT service management -- Implementing and sustaining lean IT improvements -- Looking at lean IT -- Index.

Focusing on the application of lean practices to IT, this book presents tools and techniques for IT operations and IT service management. The author provides a context for discussing several areas of application within this domain, allowing practitioners to gain insight into IT processes and activities as well as lean principles.

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