Making IT lean : applying lean practices to the work of IT /

Williams, Howard,

Making IT lean : applying lean practices to the work of IT / Howard Williams, Rebecca Duray. - x, 222 pages : illustrations ; 26 cm.

Includes bibliographical references and index.

Preface -- Introduction -- The work of IT -- The OM perspective -- The lean improvement model -- Lean problem-solving : identifying and understanding problems -- Lean problem-solving : identifying and managing solutions -- Lean IT service management -- Implementing and sustaining lean IT improvements -- Looking at lean IT -- Index.

Focusing on the application of lean practices to IT, this book presents tools and techniques for IT operations and IT service management. The author provides a context for discussing several areas of application within this domain, allowing practitioners to gain insight into IT processes and activities as well as lean principles.

9781439876022 pbk 9781439876022 pbk ¹38.99

2012022422


Software engineering--Management
Information technology--Management
Electronic data processing departments--Management
Computer software--Development--Cost control
Lean manufacturing.
Production & quality control management
Information technology: general issues
Other manufacturing technologies
Network management