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		Managing service quality / edited by Paul Kunst, Jos Lemmink. Vol. 3. by Kunst, Paul Lemmink, Jos Series: Quality management in services ; v. 3 Material type: Text; Format: print regular print ; Literary form: Not fiction Publication details: London : Paul Chapman Pub., c1997 Availability: Items available for loan: ATU Dublin Road (1)Location, call number: General Shelves 658.812. Place hold Add to cart (remove)
		Service and quality in practice : a handbook for practitioners / John A. Murphy ; with Tony Farmar. by Murphy, John A, 1948- Farmar, Tony Material type: Text Publication details: Dublin : Gill & Macmillan, 1993 Availability: Items available for loan: ATU Dublin Road (3)Location, call number: General Shelves 658.8 MUR, ... Place hold Add to cart (remove)
		Building quality service with competency-based human resource management / Lynn van der Wagen. by Wagen, Lynn van der Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Chatswood : Butterworth-Heinemann, c1994 Availability: Items available for loan: ATU Dublin Road (1)Location, call number: General Shelves 658.300994. Place hold Add to cart (remove)
		The world of superservice : creating profit through a passion for customer service / Ken Irons. by Irons, Ken Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Harlow : Addison-Wesley, 1997 Availability: Items available for loan: ATU Dublin Road (1)Location, call number: General Shelves 658.812. Place hold Add to cart (remove)
		Managing service companies : strategies for success / Ken Irons by Irons, Ken Economist Intelligence Unit Series: EIU series Material type: Text Publication details: Harlow, England : Addison Wesley, 1994 Availability: Items available for loan: ATU Dublin Road (1)Location, call number: General Shelves 338.761068. Place hold Add to cart (remove)
		Quality of service : making it really work / Bo Edvardsson, Bertil Thomasson, and John Øvretveit. by Edvardsson, Bo, 1952- Ovretveit, John Thomasson, Bertil Series: Quality in action. Series editor: Barrie Dale \| Quality in action Material type: Text Publication details: London : McGraw-Hill, 1994 Availability: Items available for loan: ATU Dublin Road (1)Location, call number: General Shelves 658.812 EDV. Place hold Add to cart (remove)
		Services operations management / Chris Hope and Alan Muhlemann. by Hope, Chris Muhlemann, Alan Mühlemann, Alan Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Hemel Hempstead : Prentice Hall, 1997 Availability: Items available for loan: ATU Dublin Road (1)Location, call number: General Shelves 658. Place hold Add to cart (remove)
		Total quality service : how organizations use it to create a competitive advantage / Stanley A. Brown by Brown, Stanley A, 1946- Material type: Text Publication details: Scarborough, Ont. : London : Prentice Hall Canada, Prentice-Hall International, c1992 Availability: Items available for loan: ATU Dublin Road (1)Location, call number: General Shelves 658.812 BRO. Place hold Add to cart (remove)
		Building on batik : the globalization of a craft community / edited by Michael Hitchcock, Wiendu Nuryanti. by Hitchcock, Michael Nuryanti, Wiendu University of North London Series: University of North London voices in development management Material type: Text; Format: print ; Literary form: Not fiction Publication details: Aldershot, Hants, England ; Brookfield, Vt., USA : Ashgate, 2000 Availability: Items available for loan: ATU Mayo (1)Location, call number: General Shelves 338.47746662. Place hold Add to cart (remove)
		Principles of quality costs : principles, implementation and use / Jack Campanella by Campanella, Jack, 1934- American Society for Quality Control. Quality Costs Committee Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Milwaukee, Wis. : [London : ASQ Quality Press ; McGraw-Hill] [distributor] , 1999 Availability: Items available for loan: ATU Dublin Road (1)Location, call number: General Shelves 658.5 CAM. Place hold Add to cart (remove)
		Lean Six Sigma for service : how to use lean speed and six sigma quality to improve services and transactions / Mike L. George by George, Michael L Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, [2003] Availability: Items available for loan: ATU Dublin Road (2)Location, call number: General Shelves 658.4013 GEO, ... Place hold Add to cart (remove)
		Service management : an integrated approach to supply chain management and operations / Cengiz Haksever, Barry Render by Haksever, Cengiz [author] Render, Barry [author] Material type: Text; Format: regular print ; Literary form: Not fiction Publisher: Indianapolis : FT Press, ©2013 Availability: Items available for loan: ATU Dublin Road (1)Location, call number: General Shelves 658 HAK. Place hold Add to cart (remove)