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The world of superservice : creating profit through a passion for customer service / Ken Irons.

By: Material type: TextTextPublication details: Harlow : Addison-Wesley, 1997.Description: x, 246p. : ill. 24 cmISBN:
  • 9780201403848
  • 9780201403848
Subject(s): DDC classification:
  • 658.812
Summary: By asking questions on what makes super service, and the reason it is so important, Ken Irons encourages managers to learn how to achieve improvements in their organisation and bring their employees into the process as well.
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Item type Current library Call number Status Date due Barcode
General General ATU Dublin Road General Shelves 658.812 (Browse shelf(Opens below)) Available 066652

Includes bibliographical references and index.

By asking questions on what makes super service, and the reason it is so important, Ken Irons encourages managers to learn how to achieve improvements in their organisation and bring their employees into the process as well.

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