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Crowning the customer : how to become customer-driven / Feargal Quinn

By: Material type: TextTextPublication details: Dublin : O'Brien, [2002]Description: 160 p. ; 22cmISBN:
  • 9780862787639
  • 9780862787639
Subject(s): Summary: Customer service is the new competitive business battleground. This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in simple jargon-free style. Feargal Quinn explains: The 'Boomerang Principle' (bringing the customer back); How to get the feel of the market place; How to listen effectively to the customer; Customer panels; Why you should increase the number of complaints; How to introduce fun and surprise into business. An essential handbook for managers, company directors, employees and students
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Item type Current library Call number Status Date due Barcode
General General ATU Dublin Road General Shelves 658.812 QUI (Browse shelf(Opens below)) Available J133841
General General ATU Dublin Road General Shelves 658.812 QUI (Browse shelf(Opens below)) Available J133845

Customer service is the new competitive business battleground. This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in simple jargon-free style. Feargal Quinn explains: The 'Boomerang Principle' (bringing the customer back); How to get the feel of the market place; How to listen effectively to the customer; Customer panels; Why you should increase the number of complaints; How to introduce fun and surprise into business. An essential handbook for managers, company directors, employees and students

Originally published: 1990

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