Crowning the customer : (Record no. 71468)

MARC details
000 -LEADER
fixed length control field 01296nam a2200229 a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 020130r20021990ie 000 0 eng
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780862787639
Qualifying information paperback
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780862787639
Terms of availability £7.99
Qualifying information paperback
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Quinn, Feargal
9 (RLIN) 37224
245 10 - TITLE STATEMENT
Title Crowning the customer :
Remainder of title how to become customer-driven /
Statement of responsibility, etc. Feargal Quinn
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Dublin :
Name of publisher, distributor, etc. O'Brien,
Date of publication, distribution, etc. [2002]
300 ## - PHYSICAL DESCRIPTION
Extent 160 p. ;
Dimensions 22cm
520 ## - SUMMARY, ETC.
Summary, etc. Customer service is the new competitive business battleground. This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in simple jargon-free style. Feargal Quinn explains: The 'Boomerang Principle' (bringing the customer back); How to get the feel of the market place; How to listen effectively to the customer; Customer panels; Why you should increase the number of complaints; How to introduce fun and surprise into business. An essential handbook for managers, company directors, employees and students
534 ## - ORIGINAL VERSION NOTE
Main entry of original Originally published: 1990
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
General subdivision Management
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Business and Management.
Source of heading or term ukslc
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
Source of heading or term thema
9 (RLIN) 5606
902 ## - LOCAL DATA ELEMENT B, LDB (RLIN)
a 170330
907 ## - LOCAL DATA ELEMENT G, LDG (RLIN)
a .b11174389
b m
c -
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Suppress in OPAC 0
998 ## - LOCAL CONTROL INFORMATION (RLIN)
Operator's initials, OID (RLIN) 0
Cataloger's initials, CIN (RLIN) 060504
First Date, FD (RLIN) m
Local a
-- -
-- 0
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Cost, normal purchase price Total Checkouts Total Renewals Full call number Barcode Date last seen Date last checked out Cost, replacement price Price effective from Koha item type
Not Withdrawn Not Lost Dewey Decimal Classification Not Damaged Available for Loan ATU Dublin Road ATU Dublin Road General Shelves 04/05/2006 25.00 19 13 658.812 QUI J133845 27/05/2022 25/04/2022 25.00 05/04/2017 General
Not Withdrawn Not Lost Dewey Decimal Classification Not Damaged Available for Loan ATU Dublin Road ATU Dublin Road General Shelves 06/10/2006 20.00 21 12 658.812 QUI J133841 12/04/2019 19/02/2019 20.00 05/04/2017 General