Customer service : building successful skills for the twenty-first century / Robert W. Lucas.

By:

Lucas, Robert W

Material type: Text

TextPublication details: Boston, [Mass.] ; London : McGraw-Hill/Irwin, c2005.Edition: 3rd edDescription: xvi, 416 p. : ill., maps, ports. 26 cmISBN:

9780071112925
9780071112925

Subject(s):

Summary: This book features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology.

List(s) this item appears in: ON ATU GALWAY READING LISTS June 2023

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Item type	Current library	Call number	Status	Date due	Barcode
General	ATU Dublin Road General Shelves	658.812 LUC (Browse shelf(Opens below))	Available		J139004
General	ATU Mayo General Shelves	658.812 LUC (Browse shelf(Opens below))	Available		J136744

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Previous	658.812 DAV Total customer service : the ultimate weapon /	658.812 GOL The Definitive Guide to Social CRM : maximizing customer relationships with social media to gain market insights, customers, and profits /	658.812 LIN Building customer loyalty /	658.812 LUC Customer service : building successful skills for the twenty-first century /	658.812 QUI Crowning the customer : how to become customer-driven /	658.812 TWO Customer service in Ireland /	658.812 TWO Customer service in Ireland /	Next

Includes bibliographical references (p. 406-408) and index.

This book features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology.

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