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Customer service : building successful skills for the twenty-first century / Robert W. Lucas.

By: Material type: TextTextPublication details: Boston, [Mass.] ; London : McGraw-Hill/Irwin, c2005.Edition: 3rd edDescription: xvi, 416 p. : ill., maps, ports. 26 cmISBN:
  • 9780071112925
  • 9780071112925
Subject(s): Summary: This book features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology.
List(s) this item appears in: ON ATU GALWAY READING LISTS June 2023
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Item type Current library Call number Status Date due Barcode
General General ATU Dublin Road General Shelves 658.812 LUC (Browse shelf(Opens below)) Available J139004
General General ATU Mayo General Shelves 658.812 LUC (Browse shelf(Opens below)) Available J136744

Includes bibliographical references (p. 406-408) and index.

This book features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology.

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