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Marketing management : text and cases / Rajiv Lal, John A. Quelch, V. Kasturi Rangan

By: Contributor(s): Material type: TextTextSeries: McGraw-Hill/Irwin series in marketingPublication details: Boston : McGraw-Hill/Irwin, [2004]Edition: 1st edDescription: xiii, 812 p. : ill. ; 26 cmISBN:
  • 0072967625
  • 9780072967623 (alk. paper)
Subject(s):
Partial contents:
Creating value -- Choosing customers -- Communicating value -- Going to market -- Capturing value -- Managing customers for profits -- Sustaining value
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Includes bibliographical references and index

Creating value -- Choosing customers -- Communicating value -- Going to market -- Capturing value -- Managing customers for profits -- Sustaining value

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