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Once a customer always a customer : how to deliver customer service that creates customers for life / Chris Daffy.

By: Material type: TextTextPublication details: Dublin : Oak Tree, c1996.Description: xv, 246p. : ill., forms 24cmISBN:
  • 9781860760341 pbk
  • 9781860760341 pbk
Subject(s): Summary: Using simple language, real-life examples and humorous anecdotes, as well as dozens of graphics and check lists, the author explains how easy it can be to deliver exceptional customer service. He aims to show how to use service to differentiate your business from those of your competitors.
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Item type Current library Collection Call number Status Date due Barcode
General General ATU Connemara General Shelves Check catalogue for eBook edition 658.812 (Browse shelf(Opens below)) Available 060855

Includes bibliography and index.

Using simple language, real-life examples and humorous anecdotes, as well as dozens of graphics and check lists, the author explains how easy it can be to deliver exceptional customer service. He aims to show how to use service to differentiate your business from those of your competitors.

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