Once a customer always a customer : how to deliver customer service that creates customers for life /

Daffy, Chris.

Once a customer always a customer : how to deliver customer service that creates customers for life / Chris Daffy. - Dublin : Oak Tree, c1996. - xv, 246p. : ill., forms 24cm

Includes bibliography and index.

Using simple language, real-life examples and humorous anecdotes, as well as dozens of graphics and check lists, the author explains how easy it can be to deliver exceptional customer service. He aims to show how to use service to differentiate your business from those of your competitors.

9781860760341 pbk No price 9781860760341 pbk


Customer services--Handbooks, manuals, etc
Customer relations--Handbooks, manuals, etc
Customer services
Business strategy
Management & management techniques
Customer services