Service management and marketing : managing the moments of truth in service competition / Christian Gronroos

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Material type: Text

TextSeries: Issues in organisation and management series. editors: Arthur P. Brief and Benjamin SchneiderPublication details: San Francisco : Lexington Books, 1990Description: xxii,298p : ill, figs, tabsISBN:

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
General	ATU Dublin Road General Shelves	658.8 GRO (Browse shelf(Opens below))	Available		065360

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Bibliography: p[277]-291. - Includes index.

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