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The heart of hospitality : great hotel and restaurant leaders share their secrets ; Micah Solomon, foreword by Herve Humler

By: Contributor(s): Material type: TextTextPublisher: New York : SelectBooks ; ©2018Edition: First editionDescription: xii, 233 pages : 23 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9781590794890
Subject(s): Summary: Success in today's rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travellers. Help has arrived with a compulsively-readable new standard in this book. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today's top hoteliers, restaurateurs, and masters of hospitality management
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Includes bibliographic refences and index

Success in today's rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travellers. Help has arrived with a compulsively-readable new standard in this book. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today's top hoteliers, restaurateurs, and masters of hospitality management

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