Serving them right : innovative and powerful customer retention strategies / Laura A. Liswood.

By:

Liswood, Laura A, 1950-

Material type: Text

TextPublication details: [S.l.] : HarperBusiness, 1990.Description: xxxiv,150p. ; 24cmISBN:

9780887305252
0887305253

Subject(s):

Summary: In the light of fierce global competition, the author shows managers at all levels how to improve service delivery and increase customer satisfaction.

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Call number	Status	Date due	Barcode
General	ATU Dublin Road General Shelves	658.812 LIS (Browse shelf(Opens below))	Available		038479

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Previous	658.812 JOH Perfect customer care : all you need to get it right first time /	658.812 JOH Perfect customer care : all you need to get it right first time /	658.812 JOH Superior customer value in the new economy : concepts and cases /	658.812 LIS Serving them right : innovative and powerful customer retention strategies /	658.812 LUC Customer service : building successful skills for the twenty-first century /	658.812 LUC Customer service : skills for success /	658.812 MCK Relationship marketing : successful strategies for the age of the customer /	Next

In the light of fierce global competition, the author shows managers at all levels how to improve service delivery and increase customer satisfaction.

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