| 000 | 01296nam a2200229 a 4500 | ||
|---|---|---|---|
| 008 | 020130r20021990ie 000 0 eng | ||
| 020 |
_a9780862787639 _qpaperback |
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| 020 |
_a9780862787639 _c£7.99 _qpaperback |
||
| 100 | 1 |
_aQuinn, Feargal _937224 |
|
| 245 | 1 | 0 |
_aCrowning the customer : _bhow to become customer-driven / _cFeargal Quinn |
| 260 |
_aDublin : _bO'Brien, _c[2002] |
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| 300 |
_a160 p. ; _c22cm |
||
| 520 | _aCustomer service is the new competitive business battleground. This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in simple jargon-free style. Feargal Quinn explains: The 'Boomerang Principle' (bringing the customer back); How to get the feel of the market place; How to listen effectively to the customer; Customer panels; Why you should increase the number of complaints; How to introduce fun and surprise into business. An essential handbook for managers, company directors, employees and students | ||
| 534 | _aOriginally published: 1990 | ||
| 650 | 0 |
_aCustomer services _xManagement |
|
| 650 | 7 |
_aBusiness and Management. _2ukslc |
|
| 650 | 7 |
_aCustomer services _2thema _95606 |
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| 902 | _a170330 | ||
| 907 |
_a.b11174389 _bm _c- |
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| 942 | _n0 | ||
| 998 |
_b0 _c060504 _dm _ea _f- _g0 |
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| 999 |
_c71468 _d71468 |
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