000			01280nam a2200253 a 4500
008			041207s2005 nju 000 0 eng d
020			_a0131100955
020			_a9780131100954
100	1		_aTesone, D. V.
245	1	0	_aSupervision skills for the service industry : _bhow to do it / _cD.V. Tesone
260			_aUpper Saddle River : _bPearson, _c[2005]
300			_ax, 161 p. : _bill., ports. ; _c26 cm
504			_aIncludes bibliographical references and index
505	2		_aDevelopments of a service perspective -- Career development through personal transformation -- Leadership and the supervision of service -- Employee motivation -- Supervisory communication -- Employee training -- Complaints, grievances, and problem employees -- Coaching, counseling, discipline, and the law -- Building teams -- Measuring performance -- Getting a job or promotion -- Putting it all together
650		0	_aService industries _xPersonnel management
650		0	_aSupervision of employees _913301
650		7	_aEducational: Citizenship & social education _2thema
650		7	_aPersonnel & human resources management _2thema
650		7	_aHospitality & service industries _2thema
902			_a170103
907			_a.b11095726 _bm _c-
942			_n0
998			_b0 _c050321 _dm _ea _f- _g0
999			_c65414 _d65414