| 000 | 01528nam a2200361 a 4500 | ||
|---|---|---|---|
| 005 | 20221124122643.0 | ||
| 008 | 010514s2001 ie o000 0 eng | ||
| 020 |
_a9781902448541 _qpaperback |
||
| 020 |
_a9781902448541 _cNo price _qpaperback |
||
| 022 | _a13939424 | ||
| 100 | 1 | _aHumphreys, Peter C. | |
| 245 | 1 | 2 |
_aA QCS mark for the Irish public service / _cPeter C. Humphreys, Michelle Butler, Orla O'Donnell |
| 246 | 1 | 2 | _aA quality customer service mark for the Irish public service |
| 260 |
_a[Dublin] : _bIPA, _c[2001] |
||
| 300 |
_axiii, 119 p. ; _c22 cm |
||
| 490 | 0 |
_aCPMR research report, _x1393-9424 ; _v4 |
|
| 504 | _aIncludes bibliographical references | ||
| 505 | 2 | _aDefining quality customer service -- Quality accrediation in an international context -- Irish policy background -- Developing a quality accredutation framework -- A QCS mark for the Irish public service | |
| 650 | 0 |
_aPublic administration _xCustomer services _zIreland |
|
| 650 | 0 |
_aPublic administration _zIreland |
|
| 650 | 0 |
_aCivil service _zIreland |
|
| 650 | 0 |
_aTotal quality management _zIreland |
|
| 650 | 7 |
_aPolitics and Government. _2ukslc _950789 |
|
| 650 | 7 |
_aBusiness & Management _2thema _949702 |
|
| 700 | 1 |
_aButler, Michelle, _d1965- _942430 |
|
| 700 | 1 | _aO'Donnell, Orla | |
| 710 | 2 |
_aInstitute of Public Administration (Ireland) _919833 |
|
| 710 | 1 |
_aIreland. _bCommittee for Public Management Research |
|
| 902 | _a170103 | ||
| 907 |
_a.b10978598 _bm _c- |
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| 942 |
_n0 _2ddc |
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| 998 |
_b2 _c030409 _dm _ea _f- _g2 |
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| 999 |
_c56829 _d56829 |
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