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Superior customer service : the prompt approach to success / Michael Quinn, Lynda Byron.

By: Contributor(s): Material type: TextTextSeries: Irish management briefingsPublication details: Dublin : Oak Tree, 1999.Description: 108p. ; 30 cmISBN:
  • 9781860761171
  • 9781860761171
Subject(s): Summary: Using a series of case studies, the authors share their customer-centric strategy based on prioritising customer needs, reliability, organising to serve customers, measures of customer satisfaction, people training, and focused technology. Each chapter is supported by Irish examples, checklists and practical exercises
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Item type Current library Call number Status Date due Barcode
General General ATU Dublin Road General Shelves 658.812 (Browse shelf(Opens below)) Available J126070

Includes bibliographical references

Using a series of case studies, the authors share their customer-centric strategy based on prioritising customer needs, reliability, organising to serve customers, measures of customer satisfaction, people training, and focused technology. Each chapter is supported by Irish examples, checklists and practical exercises

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