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Foundations of service level management / Rick Sturm, Wayne Morris, and Mary Jander.

By: Contributor(s): Material type: TextTextPublication details: Indianapolis, Ind. ; [Great Britain] : SAMS, c2000.Description: xiii, 272 p. : ill. 23 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9780672317439
  • 9780672317439
Subject(s): Summary: Providing detailed recommendations for creating a service level management strategy and establishing service level agreements, this book also shows IT managers and executives at third-party SLM companies how to deploy services more quickly, become more service oriented, and reduce costs whenever possible.
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Holdings
Item type Current library Call number Status Date due Barcode
General General ATU Mayo General Shelves 658.4013 STU (Browse shelf(Opens below)) Available J135175

Includes index.

Providing detailed recommendations for creating a service level management strategy and establishing service level agreements, this book also shows IT managers and executives at third-party SLM companies how to deploy services more quickly, become more service oriented, and reduce costs whenever possible.

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