Outsourcing global services : knowledge, innovation and social capital / edited by Ilan Oshri, Julia Kotlarsky and Leslie P. Willcocks

Includes bibliographical references and index

Chapter 1. Exploring relationships in information systems outsourcing: a typology of IS outsourcing relationships Stefanie Leimeister and Helmut Krcmar p. 9 -- Chapter 2. Offshore middlemen: transnational intermediation in technology sourcing Volker Mahnke and Jonathan Wareham and Niels Bjorn-Andersen p. 44 -- Chapter 3. IT outsourcing from a client perspective: exploring client developments and their impact on supplier capabilities Albert G. Plugge and Gerard M. Wijers and Rene W. Wagenaar p. 71 -- Chapter 4. Operational capabilities development in mediated offshore software services models Sirkka L. Jarvenpaa and Ji-Ye Mao p. 96 -- Chapter 5. Integrated collaboration across distributed sites: the perils of process and the promise of practice Gary C. David and Donald Chand and Sue Newell and Joao Resende-Santos p. 127 -- Chapter 6. Successful knowledge transfer within offshore supplier networks: a case study exploring social capital in strategic alliances Joseph W. Rottman p. 151 -- Chapter 7. Risk, anxiety, and the production of comfort/trust in the context of globalized modes of working: the case of an Ireland-India IS offshoring relationship Seamas Kelly and Camilla Noonan p. 177 -- Chapter 8. Requirements analysis in offshore is development: remote bridging of differences in understandings Paul C. van Fenema and Vinay Tiwari and Paul W.L. Vlaar p. 216 -- Chapter 9. Global expertise and quality standards in ICT offshore projects Esther Ruiz Ben p. 239 -- Chapter 10. Step by step: the development of knowledge transfer and collaboration in a nearshore software development project Michaela Wieandt p. 260 -- Chapter 11. Managing dispersed expertise in IT offshore outsourcing: lessons from Tata Consultancy Services Ilan Oshri and Julia Kotlarsky and Leslie Willcocks

Includes a chapter on an Ireland-India IS offshoring relationship by Séamas Kelly and Camilla Noonan and information on collaboration in the distributed software development department of a financial services company which has two Irish sites

Includes a chapter on an Ireland-India IS offshoring relationship by Séamas Kelly and Camilla Noonan and information on collaboration in the distributed software development department of a financial services company which has two Irish sites