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Resolving conflict : how to manage disagreements and develop trust and understanding / Shay & Margaret McConnon

By: Contributor(s): Material type: TextTextPublication details: [Oxford] : HowToBooks, [2004]Edition: 2nd edDescription: 153 p ; 22 cmISBN:
  • 9781857039443
  • 9781857039443
Subject(s):
Partial contents:
How the view explains our differences -- Differences in personality types -- Fight the difference or celebrate it? -- Are you building a bridge or a barrier? -- Understanding and manage your feelings -- Develop your skills and increase your choices -- Four steps to resolution -- Preventing conflict
Summary: This guide offers many tried and trusted approaches to ensure that conflicts are managed so that they are positive and creative rather than a process of disintegration. This new expanded edition, in a new format is for businesses and institutions and wherever people work together.
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Holdings
Item type Current library Call number Status Date due Barcode
General General ATU Dublin Road General Shelves 650.13 (Browse shelf(Opens below)) Available J130704

Includes bibliographical references

How the view explains our differences -- Differences in personality types -- Fight the difference or celebrate it? -- Are you building a bridge or a barrier? -- Understanding and manage your feelings -- Develop your skills and increase your choices -- Four steps to resolution -- Preventing conflict

This guide offers many tried and trusted approaches to ensure that conflicts are managed so that they are positive and creative rather than a process of disintegration. This new expanded edition, in a new format is for businesses and institutions and wherever people work together.

Previous ed.: Oxford: Communicators, 2002

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