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The service management course : cases and readings / W. Earl Sasser, Jr., Christopher W.L. Hart, James L. Heskett. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Toronto : New York : Free Press ; Maxwell Macmillan Canada ; Maxwell Macmillan International, c1991
Availability: Items available for loan: ATU Dublin Road (1)Location, call number: General Shelves 658.8 SAS.

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Corporate culture and performance / John P. Kotter, James L. Heskett. by
Material type: Text Text
Publication details: New York : Oxford : Free Press, Maxwell Macmillan International, c1992
Availability: Items available for loan: ATU Mayo (1)Location, call number: General Shelves 658 KOT.

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