Amazon cover image
Image from Amazon.com

Service management : an integrated approach to supply chain management and operations / Cengiz Haksever, Barry Render

By: Contributor(s): Material type: TextTextPublisher: Indianapolis : FT Press, ©2013Description: xxii, 485 pages : illustrations ; 24 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9780133088854
Subject(s): Summary: Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout your entire service organization! This reference thoroughly covers today's most effective theories and methods for managing service organizations, drawing on innovative insights from economics, consumer behavior, marketing, strategy, and operations management.
Star ratings
    Average rating: 0.0 (0 votes)
Holdings
Item type Current library Call number Status Date due Barcode
General General ATU Dublin Road General Shelves 658 HAK (Browse shelf(Opens below)) Available J146879

Includes bibliographical references and index

Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout your entire service organization! This reference thoroughly covers today's most effective theories and methods for managing service organizations, drawing on innovative insights from economics, consumer behavior, marketing, strategy, and operations management.

There are no comments on this title.

to post a comment.
Share