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Service quality in hospitality organizations / edited by Michael D. Olsen, Richard Teare, Evert Gummesson by
Material type: Text Text
Publication details: London : Cassell, 1995
Availability: Items available for loan: ATU Dublin Road (2)Location, call number: General Shelves 647.940685, ...

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Qualitative methods in management research / Evert Gummesson ; foreword by John Van Maanen by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Thousand Oaks ; London : SAGE, [2000]
Availability: Items available for loan: ATU Dublin Road (1)Location, call number: General Shelves 658.0072 GUM.

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