Six Sigma for green belts and champions : foundations, DMAIC, tools, cases, and certification / Howard S. Gitlow, David M. Levine

Includes index

Part I: Six Sigma basics -- Overview of Six Sigma management -- Six Sigma roles, responsibilities, and terminology -- Part II: Six Sigma model -- Macro model of Six Sigma management (dashboards) -- Define phase of the DMAIC model -- Measure phase of the DMAIC model -- Analyze phase of the DMAIC model -- Improve phase of the DMAIC model -- Control phase of the DMAIC model -- Part III: Six Sigma tools and methods -- Basics of statistical studies -- Probability and probability distributions -- Sampling distributions and interval estimation -- Hypothesis testing -- Design of experiments -- Control charts for Six Sigma management -- Additional tools and methods -- Part IV: Six Sigma case studies -- Paper Organizers International: a fictitious Six Sigma green belt case study -- A paper helicopter case study -- Part V: Six Sigma certification -- Six Sigma champion certification at the University of Miami -- Six Sigma green belt certification at the University of Miami

Six Sigma is a worldwide-recognised quality management tool. This book gives a complete framework for understanding quality and implementing Six Sigma. It systematically walks you through the five-step DMAIC implementation process, with detailed examples and real-world case studies.