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Managing service companies : strategies for success / Ken Irons

By: Contributor(s): Material type: TextTextSeries: EIU seriesPublication details: Harlow, England : Addison Wesley, 1994Description: xxvi,268p : ill, figs, tabs ; 24cmISBN:
  • 9780201624267
  • 9780201624267
Subject(s): DDC classification:
  • 338.761068
Summary: For managers and executives concerned with developing successful service standards, this book is based on research from an EIU report. The material has been expanded to explore issues such as why so many service initiatives fail and how service standards and profitability might be improved.
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Item type Current library Call number Status Date due Barcode
General General ATU Dublin Road General Shelves 338.761068 (Browse shelf(Opens below)) Available 066657

Includes bibliographical references and index.

For managers and executives concerned with developing successful service standards, this book is based on research from an EIU report. The material has been expanded to explore issues such as why so many service initiatives fail and how service standards and profitability might be improved.

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