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Auditing your customer service : the foundation for success / John Leppard and Liz Molyneux

By: Contributor(s): Material type: TextTextSeries: Marketing for managersPublication details: London : Routledge, 1994Description: xii,131p : ill, figs, tabs ; 21cmISBN:
  • 9780415097321
  • 9780415097321
Subject(s): DDC classification:
  • 658.812
Summary: This text leads the reader through the strategies, techniques, problems and solutions that are involved in achieving good customer service, and shows how to implement and sustain new strategies.
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Item type Current library Call number Status Date due Barcode
General General ATU Dublin Road General Shelves 658.812 (Browse shelf(Opens below)) Available 064072

Bibliography: p130-131.

This text leads the reader through the strategies, techniques, problems and solutions that are involved in achieving good customer service, and shows how to implement and sustain new strategies.

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