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Building quality service with competency-based human resource management / Lynn van der Wagen. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Chatswood : Butterworth-Heinemann, c1994
Availability: Items available for loan: ATU Dublin Road (1)Location, call number: General Shelves 658.300994.

Contact : customer service in hospitality and tourism industry / David M. Davidoff by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London : Prentice-Hall, 1994
Availability: Items available for loan: ATU Dublin Road (1)Location, call number: General Shelves 647.94068 DAV.

Achieving excellence in guest service / Josephine Ive. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Melbourne, [Vic.] : Hospitality, 2000
Availability: Items available for loan: ATU Dublin Road (1)Location, call number: General Shelves 647.2071.

Managing the guest experience in hospitality / Robert C. Ford, Cherrill P. Heaton by
Material type: Text Text; Format: print
Publication details: Albany : Delmar/Thomson Learning, [2000]
Availability: Items available for loan: ATU Dublin Road (1)Location, call number: General Shelves 647.94068.

Quality service : what every hospitality manager needs to know / William B. Martin by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Upper Saddle River : Prentice Hall, [2002]
Availability: Items available for loan: ATU Dublin Road (1)Location, call number: General Shelves 647.95068 MAR.

Customer service for hospitality and tourism / [electronic book] / Simon Hudson, Louise Hudson by
Edition: 3rd edition
Material type: Computer file Computer file; Format: electronic available online remote
Publisher: Oxford : Goodfellow, ©2022
Availability: Not available: ATU Electronic Resources: Available Multi-User (1).

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