Averting aggression : safe work in services for adolescents and young adults / Owen Booker.

Previous ed.: 1999.

Includes bibliographical references and index.

Responses to aggression -- Interpersonal immediate techniques -- Wordy techniques -- Managing techniques -- The physical environment -- Health and safety matters -- Organisational culture -- Personal health

This is a new edition of a practical guide for everyone whose work can require them to deal with aggressive behaviours - in social or youth work, education, residential care, youth justice, the police, prison, probation, and health services. It offers advice, knowledge, skills, techniques, and contacts. It looks at personal practice and the workplace generally, and recognises that service systems as well as personnel must at times take responsibility for aggression in service users.