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Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / Bob E. Hayes

By: Material type: TextTextPublisher: Milwaukee, Wisconsin : ASQ Quality Press, ©2008Edition: Third editionDescription: 311 pages : illustrationsContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 0873897439
  • 9780873897433
Subject(s):
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Holdings
Item type Current library Call number Status Date due Barcode
General General ATU Dublin Road General Shelves 658.812 HAY (Browse shelf(Opens below)) Available G113012

Includes bibliographical references and index

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