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Powerful telephone skills : a quick and handy guide for any manager or business owner

Material type: TextTextPublication details: New Jersey : Career, 1993Description: 124p. ; 21 cmISBN:
  • 9781564141071
  • 9781564141071
Subject(s):
Partial contents:
Your telephone image -- Answering calls -- Telemarketing basics -- Effective listening techniques -- Twelve common customer styles -- Your telephone presentations -- Your telemarketing presentation -- Closing techniques -- Better messages
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Holdings
Item type Current library Call number Status Date due Barcode
General General ATU Dublin Road General Shelves 651.37 (Browse shelf(Opens below)) Available J130316

Includes index

Your telephone image -- Answering calls -- Telemarketing basics -- Effective listening techniques -- Twelve common customer styles -- Your telephone presentations -- Your telemarketing presentation -- Closing techniques -- Better messages

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