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Fixing the fighting : a guide to using mediation in settling disputes and resolving conflict in the workplace, in the organisations and in business / Brendan Schutte

By: Material type: TextTextSeries: Irish management briefingsPublication details: [Cork] : Oak Tree, [2003]Description: 147 p. : ill., tabs. ; 30 cmISBN:
  • 9781860762697
  • 9781860762697
Subject(s):
Partial contents:
How lies the land? -- What is mediation? -- The benefits of mediation -- The mediation process -- Case study -- Why does conflict exist between people in organisations? -- The greatest conflict buster, ever! -- The go-betweens -- Suitability
Summary: Mediation empowers those involved in a dispute to solve their own issues and to learn in the process. It is a truly 'adult' way of dealing with problems. This Briefing aims to provide an introduction and overview of the use of mediation in dispute and conflict resolution in workplaces, organisations and business.
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Holdings
Item type Current library Call number Status Date due Barcode
General General ATU Dublin Road General Shelves 658.3154 (Browse shelf(Opens below)) Available J126072

How lies the land? -- What is mediation? -- The benefits of mediation -- The mediation process -- Case study -- Why does conflict exist between people in organisations? -- The greatest conflict buster, ever! -- The go-betweens -- Suitability

Mediation empowers those involved in a dispute to solve their own issues and to learn in the process. It is a truly 'adult' way of dealing with problems. This Briefing aims to provide an introduction and overview of the use of mediation in dispute and conflict resolution in workplaces, organisations and business.

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