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Customer service for Irish students / Suzanne Twomey

By: Material type: TextTextPublication details: [Dublin] : Gill & Macmillan, [2002]Description: [7], 240 p. : ill. ; 25 cmISBN:
  • 9780717132478
  • 9780717132478
Subject(s):
Partial contents:
The customer is your business -- Communications -- On the telephone -- Teamwork -- Quality service -- Market research -- Case study- Ford -- Dealing with difference -- Consumer legislation -- Preparing a customer care programme
Summary: Comprehensive textbook for students studying Customer Services at FETAC (NCVA) Level 2 and 3 in: business studies secretarial & bilingual, security studies, security systems technology, hairdressing, tourism/hospitality, sport and recreation, marketing and retail studies.
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Includes bibliographical references

The customer is your business -- Communications -- On the telephone -- Teamwork -- Quality service -- Market research -- Case study- Ford -- Dealing with difference -- Consumer legislation -- Preparing a customer care programme

Comprehensive textbook for students studying Customer Services at FETAC (NCVA) Level 2 and 3 in: business studies secretarial & bilingual, security studies, security systems technology, hairdressing, tourism/hospitality, sport and recreation, marketing and retail studies.

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