Evaluating training programs : the four levels / Donald L. Kirkpatrick and James D. Kirkpatrick.

Originally published by Berrett-Koehler Publishers, Inc., San Francisco, 2006. © 2006 by Donald L. Kirkpatrick and James D. Kirkpatrick. The formatting of this edition is the copyright of Accessible Publishing Systems Pty Ltd. Large print edition. Set in 16 point Verdana.

Includes index.

Leaders want to see changes in behavior as a result of what people have learned and may expect these new behaviors to deliver results for the business. With the third edition of this book, readers have an opportunity to update their understanding of this classic evaluation framework and to learn from the case studies about how to effectively apply the framework to a variety of learning programs. Readers are presented with the tools and the know-how to tell their own story of value creation.