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Building a successful customer-service culture : a guide for library and information managers / edited by Maxine Melling and Joyce Little.

Contributor(s): Material type: TextTextCopyright date: London : Facet ©2002Description: xii, 212 p. ; 25 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9781856044493 .
  • 9781856044493 .
Subject(s):
Partial contents:
The users' perspective: a personal view -- Planning and policy making -- Leadership and management -- Human resource planning -- Keeping focused on our customers: marketing as a tool for library and information managers -- Assuring quality -- Planning academic library buildings for customers and services -- Developing a service culture through partnerships -- Virtual service
Summary: Focusing on hybrid library and information services this management guide takes a practical and strategic approach to developing a customer-service culture in both the physical and virtual library environment.
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Holdings
Item type Current library Call number Status Date due Barcode
General General ATU Dublin Road General Shelves 025.5 (Browse shelf(Opens below)) Available G101334

Includes bibliographical references and index.

The users' perspective: a personal view -- Planning and policy making -- Leadership and management -- Human resource planning -- Keeping focused on our customers: marketing as a tool for library and information managers -- Assuring quality -- Planning academic library buildings for customers and services -- Developing a service culture through partnerships -- Virtual service

Focusing on hybrid library and information services this management guide takes a practical and strategic approach to developing a customer-service culture in both the physical and virtual library environment.

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