Practical Salesforce.com development without code : customizing Salesforce on the Force.com platform / Philip Weinmeister

Includes index

The Salesforce.com data model: objects, fields and relationships -- Formula functions: your building block in Salesforce.com formulas -- All about formula fields -- Automating your business with Salesforce.com workflow rules -- Enforcing your business rules with Salesforce.com validation rules -- Building effective approval processes for your business -- Use entitlements and milestones to drive case automation -- Producing advanced automation with visual workflow -- Develop friendlier solutions with custom settings -- Streamline your process with publisher actions -- Using web-to-lead effectively and creatively -- Customizing the look and feel of Salesforce.com for your users -- Using features and options for building reports in Salesforce.com -- Applying the proper security model to support your solutions