Effective communication / Nicholas Harvey

Includes bibliographical references

The fourth edition of this hugely popular textbook has been updated for the revised Level 5 Communications module [5N0690], which focuses on the four main communication skills of listening, speaking, reading and writing, incorporating all communications technology. * New to this edition: * Discusses current issues in communications and information technology with emphasis on trends, developments and the impact of social media * Presents all updated legislation in relation to work, including health, safety and welfare at work, and communications-related legislation * Introduces reading techniques - such as skimming, obtaining an overview and identifying key points - as a basis for developing summary writing skills * Includes new hints and tips for students throughout the book. * Considers verbal skills, listening skills, and nonverbal and visual communication in one-to-one and group interaction, as well as both personal and work-related settings. * Discusses various forms of communications technology and how they can be used in various contexts and for different required results. * Presents key research methodologies and editorial skills, including drafting and proofreading. * Each chapter contains activities and points of discussion to encourage participation in the classroom, and provides additional web resources for further study and exploration