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Managing quality : [electronic book] / edited by Barrie G. Dale

Contributor(s): Material type: Computer fileComputer filePublisher: Malden, Mass. : Blackwell Publishing, 2003Edition: 4th editionDescription: 1 online resource (xxix, 546 pages) : illustrationsContent type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9781405142212
Subject(s): Online resources: Scope and content: This popular and comprehensive text gives the reader an appreciation of the concepts and principles of total quality management (TQM) and serves as an authoritative source of reference for the many associated tools, techniques and systems. In the spirit of continuous improvement, the text has been extensively revised in order to reflect recent developments in the field. New to the fourth edition are chapters on:- The Received Wisdom on TQM Old Economy Businesses and the Quality Function Integrated Management Systems. The fourth edition also includes the latest information on ISO 9000 series of standards service management, and the Excellence Model. In addition, some of the material has been re-ordered and changes to terminology have been made in order to bring the book completely up to date
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Includes bibliographical references and index

Restricted to GMIT Library patrons

This popular and comprehensive text gives the reader an appreciation of the concepts and principles of total quality management (TQM) and serves as an authoritative source of reference for the many associated tools, techniques and systems. In the spirit of continuous improvement, the text has been extensively revised in order to reflect recent developments in the field. New to the fourth edition are chapters on:- The Received Wisdom on TQM Old Economy Businesses and the Quality Function Integrated Management Systems. The fourth edition also includes the latest information on ISO 9000 series of standards service management, and the Excellence Model. In addition, some of the material has been re-ordered and changes to terminology have been made in order to bring the book completely up to date

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