Amazon cover image
Image from Amazon.com

Customer care. [by] Sarah Cook

By: Material type: TextTextPublication details: Kogan Page, 1992.Edition: Rev.ed..=Description: 223pContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9780749405359 pbk
  • 9780749405359 pbk
Subject(s): Summary: Stressing the strategic aspects of creating a positive customer service programme, this study takes the reader slowly through each stage in the process of developing and implementing the programme, and measuring its consequential benefits.
Star ratings
    Average rating: 0.0 (0 votes)
Holdings
Item type Current library Call number Status Date due Barcode
General General ATU Dublin Road General Shelves 658.812 COO (Browse shelf(Opens below)) Available 037485
General General ATU Dublin Road General Shelves 658.812 COO (Browse shelf(Opens below)) Available 040292

First published 1992.

Bibliography: p. 208.-Includes index.

Stressing the strategic aspects of creating a positive customer service programme, this study takes the reader slowly through each stage in the process of developing and implementing the programme, and measuring its consequential benefits.

There are no comments on this title.

to post a comment.
Share